🌿 FAQ Oracla – Natural stones, jewelry, and decoration
🔮 About Oracla
Q : What is Oracla?
R : Oracla is a shop specialized in the sale of natural stones, stone jewelry, and mineral decorative objects. Each piece is carefully selected for its authenticity, beauty, and energetic properties.
Q : Are your stones authentic?
R : Yes, all our stones are 100 % natural. We do not sell synthetic stones or artificially dyed stones. Each piece is checked before shipping.
Q : Where do your stones come from?
R : Our stones come from different regions of the world (Brazil, India, Madagascar, Africa, etc.) and are selected from reliable and ethical suppliers.
Natural stone decoration
Q : What types of decorative objects do you offer?
R : Stone trees of life, spheres, pyramids, pebbles, geodes, statues, and incense holders.
Q : Do the stone trees of life have a special meaning?
R : Yes, the tree of life symbolizes the connection between the earth and the sky, growth, and harmony. Associated with stones, it amplifies their energy.
✨ Spirituality & Benefits
Q : How do I choose a stone that suits me?
R : You can choose based on your needs (calming, protection, energy, love, self-confidence…) or let your intuition guide you.
Q : Do stones really have powers?
R : Natural stones have been used for centuries for their energetic and vibrational properties. They do not replace medical treatment but can accompany well-being. please click here to discover the properties of our stones.
Q : Which stone is ideal for beginners?
R : Amethyst, rose quartz, and labradorite are often recommended for beginners due to their gentleness and versatility.
Shopping & Delivery
Q : How to place an order?
R : Simply add your products to the cart, then proceed by following the secure payment steps.
Q : What payment methods do you accept?
R : Credit card, PayPal, and other secure options (depending on the regions).
Q: What are your delivery times?
R : Generally between 48h and 5 business days depending on the destination and available stock.
Q : Do you offer package tracking?
R : Yes, each order receives a tracking number.
Q : Do you deliver internationally?
R : Yes, we ship to several countries. Shipping costs and times vary by destination.
Returns & After-sales Service
Q : Can I return an item?
R : Yes, you have 14 days after receipt to return an unworn product in perfect condition.
Q : What should I do if my item arrived damaged?
R : Contact us with a photo within 48 hours and we will find a solution (replacement or refund).
Q : Do you offer a warranty?
R : Our silver and stainless steel jewelry comes with a warranty against any manufacturing defects.
Gifts & Offers
Q : Do you offer gift sets?
R : Yes, we offer themed gift sets (love, protection, abundance, energy…).
Q : Is there a loyalty program?
R : Yes, each purchase earns you points that you can convert into discounts.